SCAM ALERT:

We have received a report of a scam call from someone claiming to be a Consumers Energy employee, stating a member’s meter had been changed and requesting to discuss charges. The call occurred around 5:00 p.m., which is outside our normal business hours (7:30 a.m. – 4:00 p.m., weekdays).

Please remember: we will not contact you outside of these hours for this type of request.

If you receive a suspicious call, hang up immediately.

Call us directly at 800-696-6552 to verify your account and report the incident.

If something doesn’t feel right, trust your instincts—we’re here to help.

Visit our Scam Info page for tips on how to spot a scam.

Operation Round-Up

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Operation Round-Up is a voluntary program designed for members who wish to donate “small change” each month to cooperative members who need economic assistance with their electric bills. Members who sign up for this program can have their monthly electric bills “rounded up” to the next highest dollar or can specify to contribute a specific dollar amount.

Annually, the cooperative distributes the Operation Round-Up funds to local community action agencies within its service territory to assist low-income families with winter heating bills and winterization of homes.


For members who choose to “round up” their monthly electric bills to participate in Operation Round-Up, an example is as follows:

For a monthly bill of $154.85, the cooperative would “round up” the bill to $155.00 and donate 15 cents to the Operation Round-Up Program.

Operation Round-Up Program Authorization Form
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