We have received a report of a scam call from someone claiming to be a Consumers Energy employee, stating a member’s meter had been changed and requesting to discuss charges. The call occurred around 5:00 p.m., which is outside our normal business hours (7:30 a.m. – 4:00 p.m., weekdays).
Please remember: we will not contact you outside of these hours for this type of request.
If you receive a suspicious call, hang up immediately.
Call us directly at 800-696-6552 to verify your account and report the incident.
If something doesn’t feel right, trust your instincts—we’re here to help.
Visit our Scam Info page for tips on how to spot a scam.
