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Serving Members Since 1938

To view a recap of the 2020 Annual Meeting click on the video link below. 

 

OUTAGE UPDATES FOLLOWING DERECHO ON AUGUST 10, 2020

FINAL OUTAGE UPDATE 8/20/2020 1:30 p.m.

Consumers Energy has all facilities back on for all members with the exception of a few who have work to do at their residences to safely turn power back on.  Consumers Energy will work with those members to get power restored as quickly and safely as possible. 

Cooperative linemen, employees, and mutual aid crews worked endless hours to get power restored to the members.   

Many thanks go out to everyone involved in the power restoration process. We couldn't have done it without you!

 

LOBBY CLOSED

 

Consumers Energy continues to monitor the COVID-19 pandemic situation.

 

To limit exposure of COVID-19 to our members and employees, our lobby is closed until further notice. Our employees are still reporting to work and remain available via phone and email.

 

PAYMENT OPTIONS:

  • Drop boxes – Marshalltown Headquarters, Nevada Outpost, and Marshalltown Hy-Vee Customer Service Desk
  • Mail
  • SmartHub – online or the app
  • By phone – call Secure Payments System at 844-201-7196

 

To support our members who may be experiencing financial hardships as a result of COVID-19, Consumers Energy has temporarily suspended all late fees and disconnects for non-payment through May 31, 2020. The cooperative strongly encourages members who are experiencing financial hardship to call our office at 800-696-6552. We will make every effort to work with our members during this time.

 

Consumers Energy will continue to monitor the situation and provide updates as needed. Thank you for your patience and understanding.

 

QUESTIONS?

You can reach our staff by calling 800-696-6552 or emailing info@consumersenergy.coop.

 


 

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Consumers Energy's mission is to provide our members with reliable electric service in a safe manner at affordable and equitable rates.

Consumers Energy is a local, member-owned electric cooperative located in Marshalltown, Iowa, with an outpost located in Nevada, Iowa. The cooperative provides electric service to over 5,000 members throughout five counties in Central Iowa: Marshall, Story, Polk, Jasper, and Tama.

 

 


Office Hours: 7:30 a.m. to 4:00 p.m.,
Monday through Friday


Phone: 641-752-1593
or 800-696-6552

 

 

 

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