Governing Documents

ARTICLES OF INCORPORATION

Amended and Restated Articles of Incorporation
of Consumers Energy Cooperative
Revised August 29, 2015 
 

View Document

BY-LAWS

By-Laws
of Consumers Energy Cooperative
Revised May 28, 2020 
 

View Document

MEMBER COMPLAINTS AND PROCEDURES

Annual Notice

Consumers Energy is committed to providing safe and reliable electric service to our members. Our employees are trained and qualified in screening and resolving complaints and will work to assist in answering your questions. If your complaint is related to Consumers Energy’s service rather than its rates, and Consumers Energy does not resolve your complaint, you may request assistance from the Iowa Utilities Commission (IUC).

By Writing
Iowa Utilities Commission
1375 East Court Avenue, Rm 69
Des Moines, Iowa  50319-0069

By Website   
https://iuc.iowa.gov/

By Calling
515-725-7300
877-565-4450


By Email
customer@iuc.iowa.gov

REGULATION

The Iowa Utilities Commission regulates this utility and is available for mediation upon written request. Contact the Iowa Utilities Commission at:

Iowa Utilities Commission
1375 East Court Avenue, Room 69
Des Moines, IA  50319—0069

 

NON-DISCRIMINATION STATEMENT

This institution is an equal opportunity provider and employer.

 

Full Nondiscrimination Statement

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, USDA, its Mission Areas, agencies, staff, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Program information may be made available in language other than English.  Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape , American Sign Language) should contact the responsible Mission Area, agency, or staff office; the USDA TARGET Center at (202)720-2600 (voice and TTY); or the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a complainant should complete a Form, AD-3027, USDA Program Discrimination Complaint Form, which can be obtained online at https://www.usda.gov/forms/electronic-forms, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA.  The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of the alleged civil rights violation.  The completed AD-3027 form or letter must be submitted to USDA by:

 

  1. Mail:      U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights 

1400 Independence Avenue, SW

Washington, D.C. 20250-9410; or

 

  1. Fax:        (833) 256-1665 or (202) 690-7442; or

 

  1. Email:    program.intake@usda.gov

 

USDA is an equal opportunity provider, employer, and lender.