SCAM ALERT:

We’ve been notified of a scam where third-party companies claim they can help you “save money” on your bill by contracting on your behalf. 

These companies are not affiliated with us. We do not use third parties to enroll customers or request account information.
If you’re contacted, do not share personal details and contact us directly at 1-800-696-6552 with questions.

Visit our Scam Info page for tips on how to spot a scam.

Governing Documents

ARTICLES OF INCORPORATION

Amended and Restated Articles of Incorporation
of Consumers Energy Cooperative
Revised August 29, 2015 
 

View Document

BY-LAWS

By-Laws
of Consumers Energy Cooperative
Revised May 28, 2020 
 

View Document

MEMBER COMPLAINTS AND PROCEDURES

Annual Notice

Consumers Energy is committed to providing safe and reliable electric service to our members. Our employees are trained and qualified in screening and resolving complaints and will work to assist in answering your questions. If your complaint is related to Consumers Energy’s service rather than its rates, and Consumers Energy does not resolve your complaint, you may request assistance from the Iowa Utilities Commission.

By Writing
Iowa Utilities Commission
1375 East Court Avenue, Rm 69
Des Moines, Iowa  50319-0069

By Website   
https://iuc.iowa.gov/

By Calling
515-725-7321
877-565-4450


By Email
customer@iuc.iowa.gov

REGULATION

The Iowa Utilities Commission regulates this utility and is available for mediation upon written request. Contact the Iowa Utilities Commission at:

Iowa Utilities Commission
1375 East Court Avenue, Room 69
Des Moines, IA  50319—0069

 

NON-DISCRIMINATION STATEMENT

“This institution is an equal opportunity provider and employer.” 

 

If you wish to file a Civil Rights program complaint of discrimination,
complete the USDA Program Discrimination Complaint Form,
found online at http://www.ascr.usda.gov/complaint_filing_cust.html,
or at any USDA office, or call 866-632-9992 to request the form.


You may also write a letter containing all of the information requested in the form.
Send your completed complaint form or letter by mail at:

U.S. Department of Agriculture, Director
Office of Adjudication
1400 Independence Avenue, S.W.
Washington, D.C. 20250-9410


Fax: 202-690-7442
Email:  program.intake@usda.gov