- Disconnection notices are sent by first class mail.
- The notice provides a specific date when disconnection will occur.
- To prevent disconnection, payment must be received prior to the date specified.
- Once a Notice of Disconnection is received, the member should contact Consumers Energy at 800-696-6552.
- A final attempt is typically made by Consumers Energy to contact the member at the place of service. When a cooperative employee arrives at a premise to disconnect service, payment can be made for the delinquent bill to avoid disconnection.
- A trip charge may be assessed at this time.
- No contact or failure to make payment arrangements may result in disconnection of service.
- Disconnection of service will occur to any member without notice for unauthorized use of equipment or tampering with the cooperative’s equipment.
- Payment will be necessary to avoid terminating service.
- In the event insufficient checks have been previously received by Consumers Energy, the cooperative may require payments be made by cash or money order.
- When service has been disconnected due to non-payment, service charges based on the cost to restore service will be applied before service is restored.
- Reconnection of service occurs during normal business hours, Monday–Friday, 7:30 a.m. to 4:00 p.m.
- If service has been disconnected, payment must be in the office before the order will be given to restore service.
- A member may be required to pay all past due electric bills, disconnection and reconnection fees, and have a sufficient deposit on record before service will be restored unless they qualify for a payment arrangement.