Report an Outage
In the event of a power outage at your premises, check the fuses or circuit breakers. If they are okay, then determine if your neighbors' homes or nearby streetlights are also without power. If so, call 800-696-6552 to report an outage.
During severe weather, a major power outage could be widespread and prolonged. Please note the following:
► The telephone lines may be extremely busy and therefore be routed to the cooperative's automated answering system.
► There is no need to call again unless your neighbors' lights come back on and your service has not been restored.
► You may also click on the "Outage Map" link (located on this Website's home page) to track the outage. The outage map is updated Monday through Friday, 7:30 a.m. to 4:30 p.m.
► If the outage affects a large number of members, the cooperative will also contact radio stations with updates to report on the situation and progress.
► Listen to KXIA 101.1 FM for the available outage updates.
Safety Reminder: Please remember that all downed powerlines should be considered "energized" and dangerous. Stay away from them and contact Consumers Energy immediately.
This short video from NRECA describes the steps taken when restoring power.