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Payment Options/Arrangements

The following options are available for members to make payments on their electric bills:

1.  SmartHub (formerly eBill) – SmartHub is a fast, easy way to view and pay monthly electric bills that include
      the following features: 
      •    Access by clicking on the Pay My Bill button on home page 
      •    Email notification for online bill availability
      •    Advise when payment is applied to account
      •    Notification of past due account  
      •    Retrieve historical billing information, payment history, usage costs and charts

2.  By Check – Consumers Energy accepts
      payment of electric bill by check
       •    A return envelope is provided in the
             monthly bill
       •    The  bottom portion of the bill should
             be enclosed with a check payment
       •    If the validity of a personal check is
             questioned, cash, money order, certified
             check, or debit/credit card payment may
             be required
       •    Second party checks are not accepted
       •    If a check is not accepted due to
             “insufficient funds,” a returned check fee will be charged and account status will be as if
             no payment has been received
       •    When a member’s check payment is dishonored twice in a 12-month period, the
             cooperative will require all future payments for services be made by cash, money order,
             certified check, or debit/credit card

3.  Electronic Funds Transfer or Automated Clearing House (ACH) – Enrollment
      allows payment by automatic electronic funds transfer
       •    Payments are set up for electronic transfers from any bank, savings and loan, or credit
             union checking account
       •    Automatic payments can also be set up with a debit/credit card
       •    The Authorization Agreement for Automatic Bill Payment must be completed
             and mailed or emailed to our office with required documents

4.  Budget Bill -  Allows for members to equalize monthly payments
       •    Payment amount is based on a member’s average electric use
       •    Budget payment amounts are calculated twice annually or reviewed at the request of the
       •    If rates change, budget payment amounts are recalculated
       •    A notice in the message center on the bill will indicate if the budget payment is different
             or will remain the same following a recalculation process beginning the next billing cycle

5.  By Phone – Call Consumers Energy’s Secure Payments System at 844-201-7196 to
      pay by check or debit/credit card without additional fees. Available 24/7.
      Have your account number or 10-digit phone number on file when calling.

6.  In Person – Payments are accepted at the front desk of Consumers Energy’s office located
      at 2074 242nd Street, Marshalltown, between 7:30 a.m. – 4:00 p.m., Monday-Friday,
      excluding holidays

7.  By Mail – Payments can be mailed to Consumers Energy, 2074 242nd Street,
      Marshalltown IA 50158

8.  Drop Boxes – Two to three business days should be allowed for payments
      deposited in the Drop Boxes to reach the cooperative’s Marshalltown office.
      Drop Box locations are:




Consumers Energy
Drive-Up Box
2074 242nd Street
Marshalltown, IA 50158

Consumers Energy
Drive-Up Box
919 SW 3rd Street
Nevada, IA 50201

Customer Service Counter
802 South Center Street
Marshalltown, IA 50158




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