Payment Options/Arrangements
The following options are available for members to make payments on their electric bills:
1. SmartHub (formerly eBill) – SmartHub is a fast, easy way to view and pay monthly electric bills that include
the following features:
• Access by clicking on the Pay My Bill button on home page
• Email notification for online bill availability
• Advise when payment is applied to account
• Notification of past due account
• Retrieve historical billing information, payment history, usage costs and charts
2. By Check – Consumers Energy accepts
payment of electric bill by check
• A return envelope is provided in the
monthly bill
• The bottom portion of the bill should
be enclosed with a check payment
• If the validity of a personal check is
questioned, cash, money order, certified
check, or debit/credit card payment may
be required
• Second party checks are not accepted
• If a check is not accepted due to
“insufficient funds,” a returned check fee will be charged and account status will be as if
no payment has been received
• When a member’s check payment is dishonored twice in a 12-month period, the
cooperative will require all future payments for services be made by cash, money order,
certified check, or debit/credit card
3. Electronic Funds Transfer or Automated Clearing House (ACH) – Enrollment
allows payment by automatic electronic funds transfer
• Payments are set up for electronic transfers from any bank, savings and loan, or credit
union checking account
• Automatic payments can also be set up with a debit/credit card
• The Authorization Agreement for Automatic Bill Payment must be completed
and mailed or emailed to our office with required documents
4. Budget Bill - Allows for members to equalize monthly payments
• Payment amount is based on a member’s average electric use
• Budget payment amounts are calculated twice annually or reviewed at the request of the
member
• If rates change, budget payment amounts are recalculated
• A notice in the message center on the bill will indicate if the budget payment is different
or will remain the same following a recalculation process beginning the next billing cycle
5. By Phone – Call Consumers Energy’s Secure Payments System at 844-201-7196 to
pay by check or debit/credit card without additional fees. Available 24/7.
Have your account number or 10-digit phone number on file when calling.
6. In Person – Payments are accepted at the front desk of Consumers Energy’s office located
at 2074 242nd Street, Marshalltown, between 7:30 a.m. – 4:00 p.m., Monday-Friday,
excluding holidays
7. By Mail – Payments can be mailed to Consumers Energy, 2074 242nd Street,
Marshalltown IA 50158
8. Drop Boxes – Two to three business days should be allowed for payments
deposited in the Drop Boxes to reach the cooperative’s Marshalltown office.
Drop Box locations are:
Marshalltown |
Nevada |
Hy-Vee |
Consumers Energy |
Consumers Energy |
Customer Service Counter
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